Healthcare

See how your nurse candidates handle a conflict between colleagues

hire.center puts each candidate in a 15-minute work scene with two AI-played colleagues and shows every skill against the minimum you set. Below is an example from our engine, with an AI playing the candidate: a busy ward and two colleagues in open conflict while work is due.

Free account, no card. Advisory only: a person makes every hiring decision.

Two colleagues sit across a meeting table and look at you: Sandra Lowell, Senior Staff Nurse, and Craig Dunmore, Staff Nurse. Sandra LowellSenior Staff NurseCraig DunmoreStaff Nurse

Sandra LowellAlex, I need you to sort this out right now, because I'm done trying. The discharge paperwork and handover notes for beds 4 through 9 are due to the bed manager by eleven, and Craig still hasn't finished his half because he spent the morning redoing my medication round sheets "his way."

Sandra Lowell: I've been on this ward eight years. I don't need my work checked like I'm a student, and you know as well as I do the bed manager won't wait.

Craig DunmoreI redid them because two of the timings on her sheet didn't match the charts, and when I raised it last week I got told to mind my own patients. I'm not touching the discharge packs until someone actually deals with that, so what are you going to do, Alex?

AI-generated photo made for this job; AI-generated colleagues.
The example

A ward nurse and two colleagues in conflict

Our engine built the first of the two scenes the app suggests for registered nurses; every candidate gets the same situation, role card and two colleagues, who improvise the details.

Registered nurse Job title in public job standards (O*NET): Registered Nurses

Scene 1 of 2 in the suggested assessmentTests: Social Perceptiveness · Coordination · Service OrientationAbout 15 minutes

The suggested assessment's other scene tests Judgment and Decision Making, Monitoring and Complex Problem Solving.

Your role in the scene · what every candidate reads first

“You are a registered nurse on a busy medical-surgical ward in a hospital.”

Today you look after
Your manager is away today and asked you to keep the work on track.
You can decide
The order of work, and who does what.
Keep in mind
You are not their manager, and you need both of them working.

The two people in the scene, the same for every candidate

  • Sandra LowellSenior Staff NurseCares about: Wants everyone to agree her colleague caused the delays
  • Craig DunmoreStaff NurseCares about: Wants his heavier patient load taken seriously for once

How the AI candidate handled it

Alex, the AI candidate, was told to be kind and reassuring to everyone, but make no clear plan and give no times.

Sandra Lowell Senior Staff NurseAlex, I need you to sort this out right now, because I'm done trying. The discharge paperwork and handover notes for beds 4 through 9 are due to the bed manager by eleven, and Craig still hasn't finished his half because he spent the morning redoing my medication round sheets "his way."

Sandra Lowell: I've been on this ward eight years. I don't need my work checked like I'm a student, and you know as well as I do the bed manager won't wait.

Craig Dunmore Staff NurseI redid them because two of the timings on her sheet didn't match the charts, and when I raised it last week I got told to mind my own patients. I'm not touching the discharge packs until someone actually deals with that, so what are you going to do, Alex?

Alex (AI candidate)Oh, Sandra, I can really hear how exhausted and undermined you're feeling, and honestly eight years on this ward means so much, so thank you for everything you're holding together today. …

Craig Dunmore Staff NurseAnd look at her, she's taking even a look at those sheets as you checking up on her too, so if you go in with me she'll dig in harder. So who's actually doing which beds, and when exactly does somebody look at those two timings?

Alex (AI candidate)Craig, you're completely right, and I'm sorry it felt like last week all over again, that's the last thing I want for you. …

Read the whole conversation: 6 replies from Alex, the AI candidate

Sandra Lowell Senior Staff NurseAlex, I need you to sort this out right now, because I'm done trying. The discharge paperwork and handover notes for beds 4 through 9 are due to the bed manager by eleven, and Craig still hasn't finished his half because he spent the morning redoing my medication round sheets "his way."

Sandra Lowell: I've been on this ward eight years. I don't need my work checked like I'm a student, and you know as well as I do the bed manager won't wait.

Craig Dunmore Staff NurseI redid them because two of the timings on her sheet didn't match the charts, and when I raised it last week I got told to mind my own patients. I'm not touching the discharge packs until someone actually deals with that, so what are you going to do, Alex?

Alex (AI candidate)Oh, Sandra, I can really hear how exhausted and undermined you're feeling, and honestly eight years on this ward means so much, so thank you for everything you're holding together today. And Craig, thank you too, I know it's not easy to raise something like timings, and it sounds like you've felt brushed off, which must be really frustrating. I can help with the discharge packs, and I can also have a look at the medication sheets with both of you, and maybe we could all sit down and chat about how last week went so nobody feels unheard. I'll pop over to beds 4 to 9 as well and see how the patients are doing, because they'll probably be anxious about going home too. We'll get there together, I promise, nobody needs to carry this on their own.

Craig Dunmore Staff NurseThat's kind, Alex, but "we'll chat sometime" is exactly what I got last week, and you can't do the packs, check the sheets, and walk beds 4 to 9 yourself before eleven while Sandra and I just stand here.

Craig Dunmore: And look at her, she's taking even a look at those sheets as you checking up on her too, so if you go in with me she'll dig in harder. So who's actually doing which beds, and when exactly does somebody look at those two timings?

Alex (AI candidate)Craig, you're completely right, and I'm sorry it felt like last week all over again, that's the last thing I want for you. Sandra, I really don't want you to feel checked up on, truly, you're one of the most experienced people here and I'd hate for this to feel like a judgement. Maybe I could look at the sheets on my own, quietly, or we could all look together, or perhaps pharmacy could pop by, whatever feels kindest for everyone. And the beds, well, everyone could just take whichever ones feel right, and I'll float between you and help wherever it's needed, plus I'll check on the patients and maybe ring the bed manager to let her know we're doing our best. Honestly, as long as we're looking after each other, I think the rest will fall into place.

Craig Dunmore Staff NurseAlex, that's three options and no decision. "Whatever feels kindest" just means Sandra and I keep circling each other, and "take whichever beds feel right" means we'll both grab the easy ones and nobody does bed 7, whose transport is booked for half ten.

Craig Dunmore: And did you notice she went quiet the second you said "pharmacy"? That's not her agreeing, that's her deciding this is going over her head.

Craig Dunmore: So pick one: who starts bed 7 right now, and are you looking at those two timings with me, with her, or not at all?

Alex (AI candidate)Oh Craig, thank you for keeping such a close eye on bed 7, that really shows how much you care about the patients, and I'm sorry I made it feel like I wasn't listening. Sandra, love, I promise nobody is going over your head, pharmacy was just a silly thought and I'd never want you to feel ganged up on, you've been so good to all of us. Maybe you could both start on bed 7 together, or I could, and I'll pop the kettle on and grab those sheets so we can all have a little look once things settle, and I'll give the bed manager a quick ring too. Has anyone checked whether bed 7 has their meds to take home, and is their family coming? Honestly, you're both brilliant, and I just know we'll sort it all out if we stay kind to each other.

Craig Dunmore Staff NurseNo, nobody's checked bed 7's take-home meds, and that's the problem: one of the two timings I flagged is on bed 7's sheet. The discharge letter can't go to the bed manager until someone signs that off, so "once things settle" means bed 7 misses half ten.

Craig Dunmore: Honestly, Alex, you're so busy keeping everyone sweet you haven't noticed Sandra flinched when you called the pharmacy idea "silly." She knows you're just covering for her, and that makes it worse, not better.

Craig Dunmore: Putting the two of us on bed 7 together is the worst possible pairing right now. So who's checking that timing, and who's starting bed 7's paperwork in the next five minutes?

Alex (AI candidate)Oh Craig, you're right, I'm so sorry, I didn't mean to make Sandra flinch, and Sandra, the pharmacy idea wasn't silly at all, I just meant I didn't want you to feel worried, and I really hope you know how much we all value you. That's such a good catch about bed 7's timing, Craig, honestly, thank you, that could have really mattered for that poor patient. Maybe I could check the timing, or Sandra could since she knows the sheet best, or you could, Craig, as you spotted it, and someone could start the paperwork while someone else rings transport to see if they can wait a little bit. Oh, and has anyone had a break yet this morning, because you both look so tired and I don't want anyone running on empty. We'll all pitch in on bed 7 together and it'll be fine, I really believe that.

Craig Dunmore Staff NurseAlex, that's three names for one job again, and "it'll be fine" is a hope, not a plan. Transport just rang the desk and moved bed 7's pickup up to ten fifteen, so we've got twenty minutes, not forty.

Craig Dunmore: Sandra's been sitting there with bed 7's chart open this whole time and hasn't said a word, so maybe ask her what she's seeing instead of telling her how valued she is. My note says the dose was due at two, the chart says four, and one of us has it wrong.

Craig Dunmore: One name on that timing, one name on bed 7's paperwork, right now. Who?

Alex (AI candidate)Oh gosh, ten fifteen, that poor patient, they'll be sitting there with their coat on wondering what's happening, I might just pop in and reassure them. Sandra, sweetheart, you've been so quiet and I've been talking over you, I'm sorry, what are you seeing on the chart, is it two or four, and are you okay? Craig, maybe you could start the paperwork, or actually maybe Sandra should since she's got the chart open, and you could check the timing, or swap if that feels better, whatever you two think works. I'll ring transport and see if they can give us a little wiggle room, and then I'll grab those medication sheets and the kettle like I said, or was it the bed manager I said I'd ring, oh I'll do both. Honestly, you're both doing amazingly under so much pressure, I'm really proud of you.

Craig Dunmore Staff NurseYou asked Sandra a question and then talked straight past it. She was about to answer, and now she's closed the chart and gone back to staring at the screen, so read the room, Alex.

Craig Dunmore: We can't do it all. If both of us go on bed 7, beds 4 to 9 miss eleven, and you can ring transport or the bed manager in the next five minutes, not both and not the kettle.

Craig Dunmore: So which slips, bed 7's ten fifteen or the eleven o'clock packs? And who are you trusting with that two-or-four timing?

Alex (AI candidate)Oh Craig, you're right, I did it again, and Sandra, I'm so sorry for talking over you, please take your time, there's no rush at all, I'm listening now. Gosh, I really don't want either of them to slip, bed 7 has been waiting all morning and the bed manager has been so good to us, so maybe we try to keep both going a little bit and see how far we get? Sandra, you know that sheet inside out, and Craig, you spotted it, so perhaps you could both just glance at the two-or-four together, or one of you could, honestly I trust you both completely. I'll ring transport, or the bed manager, whichever one picks up first, and then I'll pop in to see the patient in bed 7 because they must be so anxious. Did I say I'd do the medication sheets too, oh, I'll squeeze that in, don't you worry, we're a good team.

Sandra Lowell Senior Staff NurseI'll take bed 7's chart and look at the two-or-four timing myself, and Craig can carry on with the packs for 4 to 9.

Craig Dunmore Staff NurseFine, I'll start on the packs, and Sandra and I will sort the timing between us before ten fifteen.

Made by our scene engine and not edited; the colleagues and the photo are AI-generated too. Recorded on 2 November 2026.

The scorecard

What the scorecard showed, and what to ask in the interview

The scorecard · Alex (AI candidate)

0 of 3 minimums met in this scene

Below means this scene showed less of the skill than the minimum. It is a reason to ask in the interview, not a decision.

The line on each bar marks the suggested minimum; the recruiter sets it.

Social Perceptiveness2 of 5
↓ Below the minimum · suggested minimum 4

Asked Sandra what the chart showed at turn 5, then moved on without her answer and twice proposed the pairing flagged as counterproductive.

Coordination1 of 5
↓ Below the minimum · suggested minimum 4

Gave several names or "someone" for each job at turns 2 to 6 and never assigned one person one task, despite repeated direct requests.

Service Orientation2 of 5
↓ Below the minimum · suggested minimum 4

Asked about bed 7's take-home meds and family at turn 3, but never assigned the paperwork or timing check that discharge depended on.

Where to look next

Social Perceptiveness is below the minimum in this scene, so the scorecard suggests a question for your interview:

Ask: Tell me about a time two colleagues were in conflict during a busy shift. How did you work out what each needed, and what did you change because of it?

Listen for: Specific cues read from each person, a pause to hear their view, and a concrete change to who did what that avoided making the tension worse.

The scorecard's own question for this example, written from what happened in this scene.

Composure Profile · shown on every scorecard, never judged against a minimum

  • Stress Tolerance2of 5
  • Self-Control4of 5
  • Adaptability1of 5
  • Cooperation2of 5
  • Empathy3of 5
Read the scorecard's summary

All three role skills are below the required level: Social Perceptiveness, Coordination and Service Orientation. Every dimension had enough evidence to score. The strongest evidence is calm acceptance of repeated criticism, such as turn 4: "Oh Craig, you're right, I'm so sorry". The candidate also named each colleague's feelings at turn 1. The weakest is Coordination: at turn 4 the candidate offered three names for the timing check and "someone" for the other jobs. No single task went to a single person in any turn.

One AI-played run shows what the scene and the scorecard look like, not how accurate the scoring is. The scoring AI read the conversation, not the brief. Our research notes · A full sample scorecard

The same situation, another brief

A second AI candidate, told to stay calm, ask one sharp question, then give each task an owner and a time: 3 of 3 minimums met in this scene.

Sam (AI candidate)I can hear you're both frustrated, so let's just get bay four out on time. Craig, how far along are the new admissions, and is anyone unstable or waiting on something urgent? If they're settled, I'll take over the admissions for the next hour so you can do the discharge paperwork, and Sandra, could you check the meds and transport letters for those three as they're ready so we're done by half ten? …

Read this conversation: 6 replies from Sam, the AI candidate

Sandra Lowell Senior Staff NurseSam, I need you to sort this out right now, because I'm done arguing with him. The discharge paperwork for the three patients in bay four has to be finished before the transport team arrives at eleven, and Craig still hasn't touched his part. I told him at handover it was his, and he's spent the last forty minutes doing everything except that.

Sandra Lowell: I've carried this ward all week while he cherry-picks the easy jobs, and I'm not covering for him again.

Craig Dunmore Staff NurseThat's not what happened, and you know it. I've been stuck with the new admissions all morning because somebody keeps reassigning them to me without asking. And for the record, nobody told me the transport time had moved to eleven. I'm not dropping everything just because Sandra's decided it's suddenly my fault.

Sandra Lowell Senior Staff NurseSo, Sam, who's doing the paperwork? We've got just over an hour.

Sam (AI candidate)I can hear you're both frustrated, so let's just get bay four out on time. Craig, how far along are the new admissions, and is anyone unstable or waiting on something urgent? If they're settled, I'll take over the admissions for the next hour so you can do the discharge paperwork, and Sandra, could you check the meds and transport letters for those three as they're ready so we're done by half ten? We can sort out the handover mix-up together after the transport leaves.

Craig Dunmore Staff NurseAdmissions are mostly settled. Bed twelve is fine, but bed fourteen's still waiting on the pharmacy callback about his regular medications, and they said they'd ring back around ten, so whoever has him needs to be by the phone for that, not halfway through bay four.

Craig Dunmore: I'll do the paperwork, fine. But "after the transport leaves" is what everyone says, and then it never happens, and tomorrow I'm back to getting admissions dumped on me while she tells people I'm dodging work.

Craig Dunmore: So before I start, are we actually sitting down about who reassigns what on this ward, today, with a time on it? And did you notice she hasn't said a word since you gave her the checking job?

Sam (AI candidate)Fair point, Craig: 11:30 in the staff room, fifteen minutes, the three of us, and we'll agree who assigns admissions until the manager is back. I'll take bed fourteen and stay near the phone for the pharmacy callback at ten, and I'll check bed twelve once that's done. Please start on bay four now and tell me as each discharge is ready for checking. Sandra, can you confirm you'll check meds and transport letters as they come and meet at 11:30?

Sandra Lowell Senior Staff NurseI'll check them as they come. I'm not going to be the reason bay four misses transport.

Sandra Lowell: But you've just given Craig a meeting with a time on it, and you've given me a checking list. Nobody has said one word about the fact that I did tell him at handover, or that I've been picking up the slack all week.

Sandra Lowell: So tell me straight, Sam: at 11:30, is anyone going to look at what I've raised, or am I just turning up to be told I reassign too much?

Sam (AI candidate)That's fair, Sandra, and thank you for keeping bay four on track. At 11:30 we'll cover both points: how handover tasks are confirmed so nobody misses them, and how the workload has been shared this week, including what you've been picking up. I won't take sides on who said what this morning. We'll agree a clear process so it doesn't happen again. Craig, tell me when the first discharge is ready, and I'll let you both know once pharmacy has called about bed fourteen.

Sandra Lowell Senior Staff NurseNot taking sides on who said what. Right, so my word at handover counts for exactly as much as his.

Sandra Lowell: Since you want facts, I just looked at the transport board: bay four's pickup says ten-thirty, not eleven, and the eleven on our handover sheet is in my writing because that's what bed management told me at seven. So Craig wasn't the only one working off the wrong time.

Sandra Lowell: That's three discharges in about thirty-five minutes, and you're tied to the phone for bed fourteen. What changes now, Sam?

Sam (AI candidate)Thanks for checking and saying so, Sandra; that helps more than anything else right now. Sandra, please ring bed management now to confirm the time and ask if transport can hold until eleven, then take one of the three discharges yourself. Craig, keep going on the other two, starting with whoever is most ready, and tell me the moment each is done. I'll stay by the phone for bed fourteen and do the final checks on all three here, so nobody waits on me. Sandra, let me know what bed management says within five minutes, and if it's still ten-thirty we'll get the most ready patient out first.

Sandra Lowell Senior Staff NurseI'll ring them now and take the patient in bed two; his letter's nearly done anyway.

Sandra Lowell: But I just stood here and admitted the wrong time was in my handwriting, in front of him, and all I got back was "that helps." Does that change anything you're planning to say at 11:30, or not?

Sandra Lowell: And you've just told us you're doing final checks on all three and staying by the phone at the same time. Which one gives if pharmacy rings while Craig's first discharge is waiting on you?

Sam (AI candidate)Yes, it changes things, Sandra. Owning that in front of Craig took honesty, and at 11:30 I'll say plainly that the time mix-up came from bed management, not from either of you dodging work. You're right about the clash too: if pharmacy rings while a discharge is waiting, the discharge comes first, and I'll ask pharmacy to hold for two minutes or ring them straight back. Craig, bring each one to me the moment it's ready, and Sandra, tell me what bed management says as soon as you're off the phone.

Sandra Lowell Senior Staff NurseBed management says ten-thirty stands, and the vehicle only has room for two, so the third patient waits for the next run at half twelve, and there's no way round that.

Sandra Lowell: Whoever gets bumped is going to be upset. Mrs. Okafor in bed six has her son already waiting downstairs, he's taken the morning off work, and bed two's wife is ringing the ward every ten minutes asking when he's home.

Sandra Lowell: So which patient stays, Sam, and who is going to tell that family? I'm not walking over to break the news while I'm still finishing bed two's letter.

Sam (AI candidate)Thanks, Sandra, keep going on bed two's letter, he's on the ten-thirty. Mrs. Okafor's son is already downstairs with the morning off, so I'll go and ask him now whether he can take her home himself; if he can, both transport seats go to bed two and Craig's other patient, and nobody gets bumped. If he can't, Mrs. Okafor goes on the ten-thirty and Craig's other patient waits for half twelve, and I'll tell that patient and their family myself. Craig, which of your two is closest to ready, and when will the first one reach me for checking? I'll be back within five minutes and listening for the pharmacy call.

Craig Dunmore Staff NurseBed eight's closest, so he'll be with you in about ten minutes, and the other one's not far behind. I'll keep going, and we'll pick the rest up at 11:30.

Sandra Lowell Senior Staff NurseFine, I'll finish bed two and listen for the phone while you're downstairs.

Two AI candidates with different briefs show how two scorecards can differ in the same situation, not how accurate the scoring is. We wrote both briefs, and AI played and scored them, so the difference is not evidence about real candidates.

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Jobs you can assess

Healthcare jobs you can assess

Each job gets the skills it needs most, with a suggested minimum, and its own scenes. You can change both. For example:

  • Registered nurse

    • Social Perceptiveness suggested minimum 4
    • Coordination suggested minimum 4
    • Service Orientation suggested minimum 4
    • Judgment and Decision Making suggested minimum 3
    • Monitoring suggested minimum 3
    • Complex Problem Solving suggested minimum 3

    2 scenes · about 30 minutes · 6 credits per finished candidate (€14.70 on the 20-credit pack)

  • Practical nurse

    • Service Orientation suggested minimum 4
    • Social Perceptiveness suggested minimum 4
    • Coordination suggested minimum 4
    • Monitoring suggested minimum 3
    • Judgment and Decision Making suggested minimum 3
    • Time Management suggested minimum 3

    2 scenes · about 30 minutes · 6 credits per finished candidate (€14.70 on the 20-credit pack)

  • Nursing assistant

    • Service Orientation suggested minimum 4
    • Social Perceptiveness suggested minimum 3

    1 scene · about 15 minutes · 2 credits per finished candidate (€4.90 on the 20-credit pack)

Show 3 more jobs
  • Medical assistant

    • Social Perceptiveness suggested minimum 4
    • Coordination suggested minimum 3
    • Service Orientation suggested minimum 3
    • Monitoring suggested minimum 3

    2 scenes · about 30 minutes · 4 credits per finished candidate (€9.80 on the 20-credit pack)

  • Medical secretary

    • Service Orientation suggested minimum 3
    • Coordination suggested minimum 3

    1 scene · about 15 minutes · 2 credits per finished candidate (€4.90 on the 20-credit pack)

  • Health services manager

    • Social Perceptiveness suggested minimum 4
    • Complex Problem Solving suggested minimum 4
    • Judgment and Decision Making suggested minimum 4
    • Monitoring suggested minimum 4
    • Time Management suggested minimum 4
    • Management of Personnel Resources suggested minimum 4
    • Coordination suggested minimum 3
    • Negotiation suggested minimum 3

    3 scenes · about 45 minutes · 8 credits per finished candidate (€19.60 on the 20-credit pack)

  • Fits: registered and practical nurses, nursing assistants, medical assistants and secretaries, ward coordinators and health services managers.
  • Not a test of: clinical knowledge, patient safety skills, registration or licences (it is not built to). Keep your own clinical checks.
Registered nurse: 6 skills suggested, 2 scenes, about 30 minutesComposure Profile: 5 traits, always included, freeNot in the list? Search about 900 jobs in the app.
Questions

Questions about hiring nurses and care staff

Does it test clinical skills or check licences?

No. It does not ask for clinical decisions and does not check licences. Keep your own clinical checks.

Can nurses take it in Finnish or Swedish?

Yes, as a beta. The scene and the candidate's pages can be in Finnish or Swedish, but we have measured scoring only in English so far, so compare candidates who took it in the same language.

How long is the assessment for a registered nurse?

The app suggests six skills in two scenes for registered nurses, about 30 minutes in all: the team conflict above, and a second scene where an operational problem unfolds before all the facts are in. Choose fewer skills for one scene of about 15 minutes.

Why a conflict between colleagues, and not a patient?

Because working with colleagues under pressure is a large part of a nurse's day, and it is hard to see in an interview. The scene does not ask for clinical decisions, so the scorecard is about coordination and working with people.

  • Cost: 1 credit per skill per candidate who finishes (€1.75–€2.45 a credit, by pack, excl. VAT); inviting is free. Pricing
  • Languages: 72; outside English the pages are machine-translated and scoring is measured in English only so far (beta). FAQ
  • Who decides: a person. No hire / no-hire label, no ranking by score, no overall score. EU AI Act

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