Guides
Guides for hiring people-facing roles
Practical, plain-English guides on assessing candidates and on the rules for AI in hiring. Free to read, no sign-up.
All guides
- Scoring behaviour with evidence: anchors, rater training and the quote behind every score Why a score needs a written anchor and a piece of evidence behind it, what rater research says about halo and training, and how to run this with or without AI. Read the guide →
- Assessing soft skills in a second language: what the research shows The same person reads situations more slowly, shows less emotion and is rated lower in a second language. What it means for hiring and how to assess fairly. Read the guide →
- What predicts job performance? The research, in plain words A century of selection research, re-analysed in 2022, ranks hiring methods by how well they predict performance. What the numbers mean and how to use them. Read the guide →
- How to assess customer service skills before the interview Which customer service skills to test, which methods work, what research says about predicting performance, and a fair process a small team can run. Read the guide →
- The EU AI Act and AI hiring tools: what changes on 2 December 2027 AI that recruits or evaluates candidates is high-risk under the EU AI Act. What applies now, what starts on 2 December 2027, and what to ask vendors. Read the guide →