# hire.center

> hire.center is a work simulation candidates take before the interview (a behavioral simulation assessment). Candidates handle a live work situation with two AI-played colleagues; it measures the skills the job needs plus a five-trait Composure Profile and gives quote-backed evidence for a person's hiring decision.

## Key facts
- What it is: a work simulation candidates take before the interview (a behavioral simulation assessment) — not an "AI interviewer". The AI never decides; a person makes every hiring decision.
- When it is used: after the application and before the interview, as one input; a person decides.
- How it works: the candidate opens a link and handles a live work situation with two AI-played colleagues, about 15 minutes per scene, one to three scenes. Every candidate in an assessment gets the same situation, the same role card and the same two colleagues; the colleagues improvise the details and react to what each candidate says. The recruiter gets a scorecard: for each skill, meets / below / not enough evidence against the recruiter's minimum, shown with its evidence (quotes checked word for word), and a five-trait Composure Profile.
- Evidence: behind the scores, each quote is checked against the conversation; for a low score, the scorecard can instead point to the turn where the scene asked and the candidate did not act. "Not enough evidence" is a possible result.
- Does not: decide, give an overall score or rank candidates by score; give a hire/no-hire verdict; infer emotions or analyse faces, video or tone of voice; test technical, clinical or trade knowledge (it is not built to); connect to an ATS (yet).
- Not yet measured with real candidates: how results relate to later job performance, and whether results differ between groups.
- Skills: 14 transferable skills in three groups (working with people, problem solving, managing resources) plus Composure (Stress Tolerance, Self-Control, Adaptability, Cooperation, Empathy). Skills come from public job standards (O*NET); EU job names from ESCO.
- Works for: can be set up for any job with public skill ratings (about 900 jobs across industries), for jobs where people, priorities and pressure shape the day (support, sales, healthcare, hospitality, logistics, retail, office work, team leads). Example scenes by industry: https://hire.center/industries.
- Price: prepaid credits, 1 credit per skill per candidate who finishes (Composure is free); €49 for 20 credits, €120 for 60 credits, €349 for 200 credits, excl. VAT. New accounts get 12 free credits. Credits do not expire.
- Languages: scenarios in 72 languages; non-English is beta and scoring is measured in English only. Every candidate gets a short personal feedback note without scores.
- Data: hosting and main database in Germany, sign-in data in Ireland; scenes and scoring by Claude (Anthropic, USA). Candidate data is not used to train AI models.
- Regulation: built for the EU AI Act's rules for hiring tools (which apply from 2 December 2027); no compliance certification is claimed.
- Operator: NexPath Oy, Helsinki, Finland (Business ID 3559670-5). Contact: hello@hire.center.

The full text of the main pages, guides and research notes: https://hire.center/llms-full.txt

## Product
- [How it works — from job title to scorecard](https://hire.center/how-it-works): Pick the job and a minimum for 2–8 skills. The candidate joins a 15-minute live meeting. You see each skill with its evidence. A person decides.
- [Hiring assessments by industry: example scenes](https://hire.center/industries): Example scenes from saas and software, contact centres, IT support, healthcare, hospitality, logistics, retail and banking and insurance: 15 minutes with two AI-played people, and the scorecard it gave.
- [IT support and service desk hiring assessment](https://hire.center/industries/technology): Technology and IT support hiring assessment for IT support specialist, network support specialist, customer support agent, technical sales representative. AI-played example scene: an IT support team lead with a client rollout date at risk and two colleagues who want different things. Tests Complex Problem Solving and Judgment and Decision Making; not a test of technical knowledge, coding, networking or tools. Updated 2026-11-06.
- [Nurse and care staff hiring assessment](https://hire.center/industries/healthcare): Healthcare hiring assessment for registered nurse, practical nurse, nursing assistant, medical assistant. AI-played example scene: a registered nurse keeping a busy ward's work on track while two colleagues argue about who caused the delays. Tests Social Perceptiveness, Coordination and Service Orientation; not a test of clinical knowledge, medication, patient safety skills, registration or licences. Updated 2026-11-06.
- [Hotel front desk hiring assessment](https://hire.center/industries/hospitality): Hospitality hiring assessment for hotel front desk agent, concierge, hotel manager, restaurant shift lead. AI-played example scene: a hotel front desk agent putting right a guest's room problem while a colleague feels blamed. Tests Social Perceptiveness and Service Orientation; not a test of booking systems, payments and cash handling, food safety or menu knowledge. Updated 2026-11-06.
- [Warehouse supervisor hiring assessment](https://hire.center/industries/logistics): Logistics and warehousing hiring assessment for warehouse supervisor, warehouse team lead, dispatcher, shipping and receiving clerk. AI-played example scene: a shift supervisor at a regional distribution centre revising the plan to fit a smaller budget while the yard operations lead defends his yard work. Tests Time Management and Management of Personnel Resources; not a test of forklift or vehicle skills, safety rules, warehouse systems or routing. Updated 2026-11-06.
- [Customer success hiring assessment for SaaS](https://hire.center/industries/saas): SaaS and software hiring assessment for customer success specialist, account executive (technical sales), sales manager, onboarding and training specialist. AI-played example scene: a customer success specialist at a B2B scheduling software company keeping a delayed renewal on track while an account executive and a product specialist disagree. Tests Service Orientation and Complex Problem Solving; not a test of product knowledge, software set-up, contract terms or sales targets. Updated 2026-11-06.
- [Contact centre team leader hiring assessment](https://hire.center/industries/contact-centres): Contact centres hiring assessment for contact centre team leader, contact centre agent, outbound sales agent, collections agent. AI-played example scene: a contact centre team leader at an online retailer putting right an upset customer's order problem while an agent feels blamed. Tests Social Perceptiveness, Coordination and Instructing; not a test of call-handling or ticketing systems, scripts, product or policy knowledge, or typing speed. Updated 2026-11-06.
- [Retail store supervisor hiring assessment](https://hire.center/industries/retail): Retail hiring assessment for retail store supervisor, sales associate, cashier, stock associate. AI-played example scene: a retail store supervisor putting right a customer's online order at the pick-up desk while a sales associate fears the blame. Tests Service Orientation and Social Perceptiveness; not a test of till or stock systems, visual merchandising, product knowledge, cash handling or how fast someone can serve. Updated 2026-11-06.
- [Banking and insurance hiring assessment](https://hire.center/industries/banking-insurance): Banking and insurance hiring assessment for insurance claims handler, claims and policy clerk, insurance sales agent, bank teller. AI-played example scene: an insurance claims handler taking charge of a problem at a home and motor insurer while the head of claims wants a decision and a loss adjuster wants time. Tests Judgment and Decision Making and Complex Problem Solving; not a test of policy, product or legal knowledge, whether a claim or credit decision is right, regulatory rules, or numeracy. Updated 2026-11-06.
- [Work simulation vs. SJTs, work samples and interviews](https://hire.center/comparison): How a live work simulation compares with situational judgement tests, work samples, assessment centres and interviews, with the research on each.
- [Sample scorecard: unedited engine output](https://hire.center/sample-scorecard): A real hire.center scorecard for a fictional retail supervisor played by an AI: each skill against its minimum, checked quotes and interview questions.
- [Customer service assessment: a live scene](https://hire.center/hiring/customer-support): Test customer service candidates in a 15-minute live scene: service and problem solving against your minimum, with the evidence behind each score.
- [Sales assessment: a live role-play scene](https://hire.center/hiring/sales): Test sales candidates in a 15-minute live scene: persuasion, negotiation and reading people against your minimum, with the evidence behind each score.
- [Shift lead and supervisor assessment](https://hire.center/hiring/shift-leads): Test shift leads and supervisors in a live scene with an upset guest and a team member who made a mistake, with the evidence behind each score.

## Pricing
- [Pricing — from €49, pay per finished candidate](https://hire.center/pricing): 1 credit per skill, per candidate who finishes. 20 credits €49, 60 for €120, 200 for €349, excl. VAT. Credits never expire. Start with 12 free credits.
- [Founding customers — run your next hire free](https://hire.center/pilot): For early EU customers: 50 free credits, about 12 candidates, to run a real hire with hire.center, in return for 5 minutes of written feedback. No card.

## Trust and compliance
- [The science — what we measure and how](https://hire.center/science): Skills from public job standards, a scene built for the job, and every score shown with its checked evidence. What we claim, and what we don't yet.
- [How hire.center supports your EU AI Act duties](https://hire.center/eu-ai-act): AI that evaluates candidates is high-risk under the EU AI Act, with duties from 2 December 2027. What it means for you and how hire.center is built for it.
- [GDPR and candidate data in hiring assessments](https://hire.center/compliance): How hire.center supports your duties under the EU AI Act and GDPR: a person decides, scoring uses behaviour only, and every score comes with evidence.
- [Fairness and bias in AI hiring](https://hire.center/fairness): The same situation for every candidate, the name hidden from scoring, the evidence behind each score, and the honest limits of what we have tested.
- [Security and data privacy](https://hire.center/security): Hosting in Germany, data minimisation, set retention periods, your GDPR rights, no AI training on your data, and payments handled by Stripe.
- [Trust — fairness, evidence, data, EU AI Act](https://hire.center/trust): What the scoring AI is given and never given, where data lives, how we approach fairness, and what the EU AI Act means. A person makes every decision.

## Research notes
- [Research notes](https://hire.center/research): What we have tested about our assessment and what we have not yet: dated, versioned notes with methods, results, limits and sources.
- [Does the name change the score? A name-swap test](https://hire.center/research/does-the-name-change-the-score): 180 AI-played sessions in which only the candidate's name changed. What moved, what did not, and what the test cannot tell you about real candidates.
- [Is every quote real? How we check the evidence](https://hire.center/research/is-every-quote-real): Every quote under a score is matched by code to the candidate's own words. What that guarantees, how we measured it, and where it stops.

## Guides
- [Resources: guides, research and hiring methods](https://hire.center/resources): How hiring methods compare, plain-English guides, our research notes, the FAQ and the glossary for hiring people-facing roles. Free to read.
- [Guides for hiring people-facing roles](https://hire.center/guides): Plain-English guides on assessing customer service skills, what predicts job performance, and the EU rules for AI in hiring. Free to read.
- [Scoring behaviour with evidence: anchors, training, quotes](https://hire.center/guides/scoring-behaviour-with-evidence): Why a score needs a written anchor and evidence behind it, what rater research says about halo and training, and how to run this with or without AI.
- [Soft skills in a second language: what research shows](https://hire.center/guides/soft-skills-second-language): The same person reads situations more slowly, shows less emotion and is rated lower in a second language. What it means and how to assess fairly.
- [What predicts job performance? The research, in plain words](https://hire.center/guides/what-predicts-job-performance): A century of selection research, re-analysed in 2022, ranks hiring methods by how well they predict performance. What the numbers mean and how to use them.
- [How to assess customer service skills before the interview](https://hire.center/guides/assess-customer-service-skills): Which customer service skills to test, which methods work, what research says about predicting performance, and a fair process a small team can run.
- [EU AI Act and hiring tools: what changes in December 2027](https://hire.center/guides/eu-ai-act-hiring-tools-2027): AI that recruits or evaluates candidates is high-risk under the EU AI Act. What applies now, what starts on 2 December 2027, and what to ask vendors.

## Company
- [FAQ — behavioral simulation assessment](https://hire.center/faq): Answers to common questions: what hire.center measures, how long it takes, who decides, fairness, data, the EU AI Act, ATS use and per-skill pricing.
- [Glossary of hiring assessment terms](https://hire.center/glossary): Plain definitions of hiring assessment terms: work simulation, work sample, situational judgement test, required level, adverse impact, EU AI Act and more.
- [About hire.center — who we are and why](https://hire.center/about): Why we built hire.center: so hiring teams can see how candidates handle real work before the interview — with evidence, and a person making every decision.

## Optional
- [Privacy Policy](https://hire.center/privacy): How hire.center collects, uses and protects the personal data of recruiters, candidates and website visitors, and how to use your GDPR rights.
- [Terms of Service](https://hire.center/terms): The terms for using hire.center: advisory assessments, recruiter duties toward candidates, credits and payment, liability, and Finnish law.
- [hire.center in one page: what it is, costs, how to start](https://hire.center/one-pager): A work simulation candidates take before the interview: how it works, what you get, price, data and the EU AI Act, on one page. PDF to download.